Downshift's Privacy Policy

At Downshift, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or services. We are committed to respecting your privacy and conducting our business in a way that safeguards your personal data.

When you visit our website or submit a coaching request application, we may collect certain personal information such as your name, email address, phone number, and any long-form responses or personal insights you choose to share with us. We collect this information only by lawful and fair means, and where appropriate, with your knowledge or consent. Before or at the time of collection, we clearly identify the purpose behind gathering your information—typically to respond to coaching inquiries, understand your needs, and provide our services effectively.

In addition to the information you provide directly, we also collect data automatically through tools like Google Analytics. This includes information such as your IP address, browser type, device identifiers, and how you interact with our website (e.g. pages visited, time on site, general location based on IP). This helps us improve the performance, usability, and content of our website. Our website is hosted and published using Webflow, a third-party platform that may also collect technical data to maintain functionality and security.

We use the information we collect solely for the purposes outlined—responding to your inquiries, improving our services, and communicating with you as needed. We do not sell, rent, or share your personal information with third parties for marketing purposes. Any third-party service providers we work with, such as Google Analytics and Webflow, are required to handle your data securely and only as necessary to perform their services on our behalf.

We take reasonable and appropriate measures to protect your personal data against loss, theft, unauthorized access, disclosure, or misuse. Personal information is only retained for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. To the extent necessary for those purposes, we make efforts to ensure that the data we hold is accurate, complete, and up to date.

Depending on your location, you may have rights under applicable privacy laws—including the right to access, correct, or delete your personal information, or to withdraw consent to its use. If you would like to exercise any of these rights or have questions about how your data is handled, please contact us directly using the information provided at the end of this policy.

We may update this Privacy Policy from time to time at our sole discretion. If any material changes are made, we will revise the "Effective Date" above and post the updated policy on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please feel free to contact us at: hello@downshift.me